Manager – Sales Operations Positions MTN ZAMBIA

Company Name: MTN ZAMBIA

Location : Lusaka, Zambia

We at MTN Zambia are a purpose and value-led organization.

At MTN Zambia we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.

We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application!

Job Title: Manager – Sales Operations 


  • Manages the day-to-day Sales Administration by ensuring there is a seamless collaboration between all stakeholders within the Sales & Distribution ecosystem;
  • Develops and executes an efficient logistics management system to always ensure stock availability and in the right quantities/format;
  • Supports the activation and onboarding process for Fibre to Home service by coordinating with client and internal stakeholders;
  • Provides administrative and operational support to transform the channel partner (Distributor/ Master Agent) business;
  • Supervises efficiently the support service operation for the entire field sales force (Regional Sales/Connected home/Mobile Money Teams);
  • Ensures a timely redress of customer/stakeholder issues by having in place service level agreements (SLAs) that are monitored and looking for enhancement to allow for efficiencies within the sales operations;
  • Collates & circulates sales targets and territory performance to Sales & distribution Management for decision making;
  • Ensures the smooth implementation of policies and procedures to guide and facilitate the Sales Operations task;
  • Establishes and ensures that the appropriate control systems are in place for reporting & accurate delivery of stock to trade;
  • Ensures the effective and efficient management of all MTN Commercial inventory in all warehouses and stock pick points;
  • Ensures effective Partnering with distributive trade Partners to achieve service excellence delivery;
  • Responsible for sales reporting, reconciliation and reimbursement of Distributor discounts and incentives.

Candidate Requirements

  • Degree in Marketing/Sales/Administration or Supply Chain;
  • Minimum of Four (5) years progressive experience in a sales environment;
  • Three (3) years hands-on experience in a Supervisory role preferably in Telecommunications;
  • Grade 12 Certificate.  (5 O’ Level credits, including compulsorily English Language and Mathematics);

 Women are strongly encouraged to apply.

Candidates are mandated to answer the below on their cover page to the hiring Manager.

Values are the core of MTN Zambia’s culture. Our five values called ‘Live Y’ello’ is the force that unites and inspires each one of us to make an impact that matters in the world. So, tell us: Which one of our five Live Y’ello Values resonates most with you and why? (limit 250 words)

  • Lead with Care
  • Can-do with Integrity
  • Collaborate with Agility
  • Serve with Respect
  • Act with Inclusion

Hand delivered applications will not be accepted. 

Note: that only shortlisted candidates will be contacted.

To apply for this job please visit

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