SME Relationship Officer – North

Website Micro Finance Zambia Limited part of Atlas Mara

Designation: SME Relationship Officer – North (1)

Reporting Line : Head of Operations

Business Unit: Operations

Location:  Kitwe

Job Purpose: Responsible for developing and maintaining SME customer relationships and maintain a high quality SME loan portfolio through borrower due diligence, credit proposal preparation and disciplined portfolio monitoring. 

Key Outputs & Responsibilities:

  • Identifying and attracting new SME clients to MFZ
  • Coordinate the Recruitment, management and retention of SME customers
  • Ensure high level stakeholder management for all off takers
  • Ensure 100% adherence to KYC on all loan applications
  • Ensure all loan applications are loaded in the system
  • Ensure adherence to Customer Service Charter and delivery of good servic
  • Manage and grow key account plans for respective off-takers
  • Provide Daily, Weekly and monthly activity reports
  • Conduct Site visits
  • Ensure to own personal performance review measurement in line with performance contract.
  • Maintain a high standard of operational control including adherence to risk management, guidelines and product policies.
  • Conduct consistent market intelligenc
  • Meeting portfolio quality targets set by management
  • Should have good Networking abilities

Qualifications & Experience

  • Grade 12 School Certificate
  • Degree in Business Administration or any business related degree
  • At least 3 years’ experience in a similar role

Interested Applicants who meet the job requirements should e-mail their CV’s to . Only shortlisted candidates will be contacted. Ensure to include the position applied for in the subject field. Closing date: Friday, 31st May, 2024

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