Senior Manager – Commercial

Luapula Water Supply and Sanitation Company Limited


Luapula Water Supply and Sanitation Company Limited (LpWSC) is a Commercial Water Utility Company, which was incorporated under the Companies Act (Cap 388 of the Laws of Zambia) as a limited liability company (by shares) in December 2008. The Company’s was established to provide water supply and sanitation services in all the Areas of Luapula Province (Urban and Rural areas). Operations of the Company begun in 2009 and it is currently present in Six (6) out of the Twelve (12) districts of the province, namely: Mansa, Samfya. Kawambwa, Mwense, Nchelenge and Chienge.

Being an Equal Opportunity Employer, LpWSC now seeks to recruit high profile, self-motivated, innovative, honest, committed, adequately and appropriately experienced, dynamic and skilled person to fill the following vacant position:


Reporting to the Managing Director, the position is responsible for management of the commercial operations at the Company, which include strategic business analysis, policy and strategy formulation, marketing, innovations and technology, resource mobilization, customer services, billing services, debt management, community mobilization as well as projects to achieve set company strategic objectives.


1.    Strategy Formulation and Planning: Coordinates the formulation of Business and Innovations Operational Plans for Company’s Survival, Novelty and diversification.

2.    Marketing and Business Relations: Builds strong relationships with key stakeholders for assuring customer satisfaction, as well as internal stakeholders’ engagements across multiple functions such as the Sales, Marketing, Finance, Human Resources, ICT and Engineering Teams to drive desired business results and economic viability.

3.    Leadership and Performance Management – lead and appraise various Teams of Employees and Business Units to achieve desired performance targets.

4.    Business Growth and Service Expansion: Market Company products and services, find customers and expand water supply and sanitation coverage in the province.

5.    Business Innovations: Devise new products and services to ensure diversification of Company operations to obtain profits for re-investment into service expansion.

6.    Policy Formulation: Formulate, review and update operating policies and standard operating procedures necessary for business operations, development and service.

7.    Contracts Management: draft, evaluate, negotiate and execute various Contracts (including client relations contracts, service contracts, and project contracts, etc.,); monitor compliance with Service Level Agreements and Minimum Service Level Guarantees and serve as Contract Manager on various designated contracts.

8.    Billing and Revenue collections: Manage Billing Services and Revenue Collections

9.    Resource Mobilization: Writes Business proposals for Resource Mobilization

10. Performance Management -Supervises, appraises, coaches, trains, disciplines and motivates subordinates in order achieve departmental business targets which feed into the achievement of Company objectives and corporate mandate.

11. Budgeting: Participate in Corporate Budgeting Process

12. Performs any other duties lawfully assigned by the supervisor from time to time.


1.    Grade 12 Certificate with a minimum of University-Entry Qualification Grades in Five (5) “O” levels, which must include Credits or Better in English and Mathematics.

2.    Bachelor Degree in Business Administration, Finance, Accountancy, Marketing, Management Studies, or any other relevant field.

3.    Minimum of Seven (7) years’ traceable Relevant Experience with at least Three (3) of these Working Years in similar Senior Level Positions in a Reputable Organization.

4.    Must have proof of valid membership of a relevant Professional body.


1.    Excellent and demonstrable customer relations, negotiation and marketing skills

2.    Proficiency in ICT – Microsoft Office Package (word, power point and excel).

3.    Effective conflict management and people management skills.

4.    Strong business analysis and planning skills

5.    Excellent written and verbal communication skills

6.    SADC Driver’s License will be an added advantage,

7.    Ability to travel extensively and work long hours

8.    Ability to handle work pressure to meet changing targets and deadlines

9.    Demonstrated integrity, professionalism, accountability and innovation

10. Detail – Oriented with the ability to deliver accurate work within set deadlines

11. Strong decision-making and problem-solving skills

If you believe you are the ideal candidate we are looking for, please submit your Application Letters, together with your detailed Curriculum Vitae, describing why you believe you are the right candidate for this position, and also submit Certified Copies of your Certificates as well as the Contact details (address/telephone/email) of Three (3) traceable referees online via Email to: on or before Friday, 31 March 2024. Email Applications are most preferred. However, if you prefer to send the Application as hard copies, then clearly Mark the Position you have applied for on the Envelope containing your Signed Application Letter and Credentials.

To apply for this job email your details to