Senior Customer Service Assistant -KYC

Bayport Financial Services


Reporting to the Back Office Unit Head. This individual is responsible for the performance and efficient daily operations of the KYC operations unit in the department.


  • Perform mandatory checks to process all documents pertaining to new and existing accounts
  • Open SAYE Accounts, High-net client accounts and corporate accounts
  • Edit and close bank accounts
  • Scanning and uploading client photos and signatures
  • Raise and action exceptions for various client requests (i.e. Mandate change, account closure, name and signature edits) from all Bayport branches
  • Record all exceptions raised
  • Batching all processed application documentation.
  • File account opening application documentation for all opened accounts
  • File all documentation pertaining to clients’ accounts i.e. Term Deposit documentation, Exceptions etc. onto their respective files.
  • Follow up on any pending KYC issues to do with accounts, exceptions, unfiled TDs and client files
  • Retrieve and return files when the need arises
  • Offer in-house support to the SAYE sales team providing them with client account information with regard to client account numbers, balance inquiries and account status
  • Respond to, clarify and follow up on client queries, concerns and directives from sales and operations from the branches
  • Ensure that all processes and administration are actioned according to Bayport policies
  • Ensure effective management of all costs within your control
  • Ensure compliance with BOZ and FIC


  • Grade 12 Certificate and/or equivalent (with Mathematics)
  • Degree in Business or equivalent from a recognised university.
  • 2 – 3 years experience


  • Financial industry knowledge and working experience.
  • Knowledge of clearing rules and operation of the internal clearing system.
  • Computer literate.
  • Good communication skills.
  • Strong interpersonal skills to build relationships with staff.


Suitable candidates must send their applications to with the position applied for as the email subject, attaching their current CVs and professional/academic certificates.

The closing date for receiving applications is 10th April 2024. Only shortlisted candidates will be contacted.

To apply for this job email your details to