Operations Officer- Trade Operations

Standard Chartered Bank

The Role Responsibilities


Key Initiatives based on Operating Principles

Client Service.

  • Clients to receive same look and from all countries in our network. (6hr /4hr /2hr /real time) Standardisation of Product, Process & Systems and ensure that no Trade activity is carried out outside the Trade system.
  • Monitor the GEMS queue for client instructions to be pushed for registration and attend to all GEMS email Communication.
  • Pro-active digital transaction communication for Premium Clients.
  • Single service Email ID for Client communication
  • Client Query reduction using Self-service portal & Track IT portal.
  • Business Opportunity alerts.

Innovation & Digitisation.

  • Make Innovation real and Get more Client Intelligence from our data
  • Revolutionising digitisation of business process through Big Data Analytics
  • Become the ”Bank of the Future” by strategically re-engineering end to end process and laying the foundation of Trade of the Future.


  • Stakeholder engagement through road shows and CEF (Client Engagement Forum to discuss Performance, Bottlenecks and opportunities for Trade Client onboarding and migration to e-channels.
  • Client engagement through Client Visitations to understand Client’s needs and to reduce disruptions / discrepancies in Transaction process flow.
  • Ensure collection of all Fees / interest and commission on all applicable processes / products and in a timely manner to avoid Revenue leakage.


  • Ensure that all Trade related products/applications/documents are processed against laid down procedures, Product Programmes, Country Addendums, Local regulatory requirements, service standards and key control standards.
  • Ensure compliance of all internal procedures, operational controls, local regulation, and ICC rules.
  • Also ensure compliance of all Trade Operations Circulars as and when received and ensure completeness of all mandatory e-learning’s without over dues.
  • Prepare for scanning all logged Export bills for collections and OTP loans in accordance with DOIs and process all follow up transactions i.e. amendments, extensions, chasers, collection of relevant commissions/fees and settlements (acceptances/payments)
  • Process all logged bank guarantees/bonds in accordance with approved /acceptable formats and process all follow-up transactions i.e. amendments, extensions, claims and collection of relevant commissions/fees.
  • Prior to processing ensure all transactions conform to Anti- Money Laundering policies and are in accordance with existing Sanction policies.
  • Monitor FCS Balance substantiation reconciliations and keep copies of source documents.
  • Ensure Organised Filing of all Trade documents.
  • Perform an end of day reconciliation between all received instructions from all delivery modes against the daily transaction released report and the Transaction Dashboard which should be shared with all responsible stakeholders and maintain a record.

People & Talent

  • Ensure to complete all leave days by year end without crossing over with any days to the next year.
  • Commit to the code and ensure compliance with the Group code of conduct.
  • Complete all Trade Certifications in the e-learning portal on all Trade products and refresh every year.
  • Manage your work within working hours and maintain work life balance without creating any unnecessary pressure or work.
  • Improve yourself through self-development, multi-skilling, and learn other duties from other departments through initiatives such as STA etc.
  • Participate in EV activities at least 3 times a year.

Risk Management

  • Familiarise yourself with the risks associated with the area of your operation and ensure Compliance with all internal policies and process guidelines, Governing rules and Country regulations relating to processing of Trade products.
  • Proactively identify risks and analyse process Gaps and report to the Manager, Trade Operations and /or Governance and Control as soon as possible.
  • Ensure End of Day Reconciliations are performed and shared with all responsible parties and stakeholders. Escalate any items outstanding beyond processing TAT to the Manager, Trade Operations.


Ensure that you remain alert to the risk of money laundering and assist in the bank’s effort in combating it by adhering to the key principles in relation to;

  • Identifying customers, knowing customers
  • reporting suspicions,
  • Safeguarding records and not disclosing suspicions to customers.
  • Ensure that you are trained in combating money laundering.

Reporting all suspicious transactions including transactions having red-flag alerts to AML approvers,


  • Ensure effective maintenance and control of processing trade finance products to achieve a smooth and efficient workflow in the unit in accordance with applicable procedures, agreed service standards and operational instructions laid down by the bank.
  • To process and complete trade transactions within customer expectations and within Service Level Agreement (SLA) with GBS and other support departments and to also contribute towards overall bank’s revenue by reducing unit cost and efficient & timely recovery of all available revenue

Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group’s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders


  • Corporate and Institutional Clients -for excesses and approvals
  • Commercial and Business Clients -for transaction approvals.
  • Transaction Banking- For Trade Finance Product related clarifications and approvals
  • Financial Markets/Forex Dealers -for exchange rates and Forex deals.
  • Finance and Administration -for local reporting and financial transactions.
  • IT – related issues to do with Computer systems, Scanners and Printers


  • FI Clients
  • Bank’s customers
  • Correspondent and local Banks

Other Responsibilities


  • Processing customer transactions in line with agreed SLA
  • Ensure dual control is always maintained where applicable
  • Ensure that all customer queries and requests are responded to within 24 hours after receipt. Advice inability to process immediately to all stakeholders
  • Adequate start of day and end of day processes to ensure operational safety.
  • Continuously improving workflow by automation and use of e-channels.


  • Comply with reconciliation requirements of Trade products and accounts.
  • Provide local finance with all reconciliation periodically in line with policy
  • Provide all necessary assistance to ensure nil overdue items in reconciliations.
  • Aid in investigation of any overdue items when applicable
  • Embed Here for good and Group’s brand and values in Zambia Trade Operations team. Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats) such as relieving staff on leave.

Our Ideal Candidate

  • Minimum 5 O’level Credits or better including Mathematics and English
  • Bachelors Degree
  • Minimum 3 years relevant experience
  • Trade Certification will be added advantage – e.g CSDG/CDCS
  • working knowledge of Regulatory guidance on Trade Operations

Trade products knowledge.

  • Sound knowledge and understanding of the provisions and definitions of Group Trade Policy as well as good interpretations of International Trade standard guidelines i.e UCP, URDG etc.
  • Good understanding of transaction workflows and procedures.
  • Multi-skilled in the handling of all trade transaction processing.

Role Specific Technical Competencies

  • Manage risk
  • Solve Problems
  • Manage Conduct
  • Build Resilience
  • Collaborate
  • Communicate

About Standard Chartered

We’re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can’t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion. Together we:

  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
  • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
  • Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
  • Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
  • Flexible working options based around home and office locations, with flexible working patterns
  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.

Recruitment assessments – some of our roles use assessments to help us understand how suitable you are for the role you’ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

To apply for this job please visit scb.taleo.net.