Multiple Positions

Keda Zambia Ceramics Company Limited

Company Overview:

Keda Zambia Ceramic is a leading manufacturer in the ceramics industry, committed to innovation, quality, and excellence. With a focus on sustainable practices and employee welfare, we strive to create a workplace that fosters growth and success for all team members.

1.Job Title: Sales Manager (Lusaka & Around) – Building Materials

Location: Lusaka & surrounding areas, Zambia

Job Responsibilities:

Customer Relationship Management:

  • Visit existing customers and develop new accounts in the ceramic tile market.
  • Achieve sales targets and promote company products in the assigned region.

Sales and Order Management:

  • Secure orders from both new and existing customers.
  • Develop, manage, and maintain strong customer relationships.
  • Follow up on orders and ensure timely payments from credit customers.

Market Expansion:

  • Identify, negotiate, and secure contracts with new customers and explore new market opportunities.

Product and Market Insights:

  • Conduct product market research and identify market opportunities.
  • Provide feedback and suggestions for new product development.

Market Intelligence:

  • Provide the Marketing Manager with market and competitor information to support effective budget management for specific marketing activities.

Job Requirements:

Education and Experience:

  • Bachelor’s degree in business administration or related field.
  • Minimum 5 years of experience in building materials or ceramic tile sales.
  • Preference for candidates of Indian or Pakistani origin with Zambian citizenship.

Management Skills:

  • Proven team management experience, having led teams of 10 or more people.
  • Successful channel development and key account management experience.

Skills and Attributes:

  • Strong communication and relationship-building skills.
  • Professionalism, responsibility, and a positive work attitude.
  • Ability to work under pressure and deliver results.


Salary range:

  • USD 1200-2000 per month, commensurate with experience and qualifications.

2. Job Title: Customer Service Supervisor

Job responsibilities:

  • Manage daily sales booking orders and ensure timely completion of customer order billing.
  • Oversee the production of customer orders, from quotation to delivery and damage compensation.
  • Follow up on overdue customer payments to ensure timely collection.
  • Coordinate with the Chinese manager to handle office customer orders and support local team operations.
  • Conduct training for new team members and supervise the accuracy of sales orders and warehouse documents.
  • Lead the local customer service team, conducting regular meetings to review team performance and customer feedback.
  • Manage the transition from POS to CRM system, including training and ensuring smooth system integration.

Job Requirements:

  • Minimum 3 years of experience as a Customer Service Supervisor in a wholesale channel company.
  • Strong understanding of customer service principles and experience with CRM systems preferred.
  • Bachelor’s degree in business administration or related field.

3. Job Title: Western & South Sales Specialist

Job Responsibilities:

  • Establish and maintain business relationships with regional distributors.
  • Achieve or exceed sales targets and promotional goals in the assigned region.
  • Support company marketing objectives internally and externally.
  • Secure orders from new and existing customers, manage customer relationships, and follow up on payments.
  • Identify and secure contracts with new customers and markets.
  • Assist in product market research and provide feedback on new product suggestions.
  • Maintain terminal displays and uphold the company’s marketing activities.

Job Requirements:

  • Sales experience in sanitary ware products preferred.
  • Ability to analyze markets and develop strategies.
  • Willingness to travel within the Copper Belt Province and other regions as required.
  • Diploma/Bachelors in the related field

4. Job Title: Lusaka & Around Sales Specialist

Location: Lusaka & surrounding areas, Zambia

Job Responsibilities:

  • Develop and maintain customer relationships in the sanitary ware market.
  • Achieve sales targets and ensure timely order processing and payment
  • Identify market opportunities and provide market insights.
  • Assist in executing marketing strategies and objectives.
  • Maintain terminal displays and enhance the company’s market presence.

Job Requirements:

  • Sales experience in sanitary ware products preferred.
  • Ability to analyze markets and communicate effectively with customers.
  • Willingness to travel and work under pressure.
  • Diploma/Bachelors in the related field

Why Join Us: At Keda Zambia Ceramics, we offer a dynamic work environment where initiative and dedication are valued. Join our team and contribute to our success in the Zambian market.

Application Instructions: Interested candidates for any of these positions are invited to submit their resume and cover letter. Please indicate the position you are applying for in the subject line).

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