Multiple Jobs/Positions – LOLC Finance

LOLC Finance Zambia Limited is a registered Deposit taking Non-Bank Financial Institution with a Housing Finance License. The Company currently operates from eleven locations, namely Head Office in Lusaka, Main Branch in Central Lusaka, Kitwe, Solwezi, Chingola, Ndola, Kalumbila, Kabwe, Chipata, Mansa, Choma, Livingstone and Mongu.
LOLC Finance Zambia Limited is a subsidiary of LOLC Holdings Plc which is the largest diversified and most profitable Group in Sri Lanka and is listed on the Colombo Stock Exchange. The Group has a presence in over twenty-five countries worldwide including nine countries in Africa.

To support the LOLC Finance Zambia vision, we are recruiting qualified and experienced individuals for the following position:

1. COMPLIANCE OFFICER x 1 – LUSAKA
Job Responsibilities

i. Develop and implement programmes for the prevention of money laundering, financing of terrorism or proliferation or any other serious offence relating to money laundering, financing of terrorism or proliferation
ii. Develop internal policies, procedures and controls to fulfil obligations above.
iii. Receiving and vetting suspicious transaction reports (STR) and currency transaction reports (CTR) from staff
iv. Ongoing training for staff to make them aware of the laws relating AML/CFT or proliferation or any other serious offence relating to money laundering, financing of terrorism or proliferation
v. Conduct quarterly AML/CFT institutional risk assessments and submit reports to Senior Management and the Board of Directors
vi. Staying abreast of changes in applicable banking and finance legislation and adjusting policies and processes as necessary to reflect such obligation
vii. Ascertaining compliance risks and proposing mechanisms for mitigating them
viii. Familiarity with current international and national industry practices and professional standard
ix. Knowledge of legal requirements and controls vis a vis Anti Money Laundering and financing of terrorism.

Qualifications

• Degree in Business Administration, Banking and Finance, Accountancy or Law from a recognised University
• Minimum of 3 years’ experience as a Compliance Officer in a reputable financial institution
• Minimum of 3 years’ experience in Senior Management as Compliance Officer
• Personal attributes should include integrity and reliability; must be astute, versatile, self-driven and well-motivated.

2. CUSTOMER SERVICE MANAGER – LUSAKA

Job Responsibilities

i. Improve customer service experience, create engaged customers
ii. Take ownership of customers issues and follow problems through to resolution
iii. Set a clear mission and deploy strategies focused towards that mission
iv. Develop service procedures, policies and standards
v. Keep accurate records and document customer service actions and discussions
vi. Analyse statistics and compile accurate reports
vii. Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
viii. Keep ahead of industry’s developments and apply best practices to areas of improvement
ix. Control resources and utilise assets to achieve qualitative and quantitative targets
x. Adhere to and manage the approved budget
xi. Maintain an orderly workflow according to priorities

Qualifications

• Bachelor’s degree in Business Administration, Mass Communication, or any business-related field.
• Minimum 3 years’ work experience in a customer service environment or other related field
• Reporting, planning, and organizing skills with excellent time management skills.
• Interpersonal, negotiation, and problem-solving skills
• Excellent Verbal and written communication skills
• Analytical thinking with an attention to detail and accuracy
• Good judgement and conflict management
• Ability to handle stressful situations appropriately and strong decision-making skills

3. CUSTOMER SERVICE OFFICER

Job Responsibilities

i. Respond to customer inquiries via phone, email, and chat, providing accurate and timely information.
ii. Assist customers in navigating products, services, and resolving issues to ensure satisfaction.
iii. Handle and resolve customer complaints, maintaining professionalism and empathy.
iv. Educate customers on company policies, procedures, and product features.
v. Document and update customer interactions in the CRM system.
vi. Collaborate with other departments to escalate and resolve complex issues.
vii. Ensure customer information confidentiality and adhere to data protection regulations.
viii. Strive to meet or exceed customer satisfaction goals and performance metrics.
ix. Continuously stay informed about company products, services, and industry trends.
x. Provide feedback to management for process improvements based on customer feedback.

Qualifications

• A minimum of a diploma in a Business related course.
• Minimum 2 years’ experience in a customer service position.
• Experience in a Contact Centre managing inbound and outbound calls.
• Experience in managing customer queries via social media.

4. INTERNAL AUDITOR

Job Responsibilities

i. Participate in identifying and evaluating risks and provide input to the development of the Annual Audit Plan.
ii. Conduct interviews to collect data from the client, administer surveys, review documents, compose summary memos, and prepare working papers including issues for consideration in drafting the audit report.
iii. Provide input in preparing the planning memo, the preliminary survey and audit program for each audit assignment.
iv. Performing audits procedures of business processes, functions and application controls in the supporting IT systems, including identifying and defining issues, developing criteria, reviewing and analyzing evidence and documenting client processes and procedures.
v. Execute the audit program during fieldwork including, documenting, evaluating internal controls, governance and risk management processes to determine their adequacy and effectiveness.
vi. Prepare audit working papers for areas audited in accordance with approved Standards and clear review points raised.
vii. Identify, develop and document audit issues and recommendations using independent judgement concerning areas being reviewed;
viii. Provide input in the preparation of the draft audit report reflecting an overview of the function reviewed, conclusions regarding the design and operating effectiveness of internal controls and operational efficiencies

Qualifications

• Bachelor’s degree in Internal Audit; Business Administration, Finance, Accounting, Banking & Finance Economics or related field
• Certifications in ACCA/CIMA/ACA /CIA /CISA
• Three (3) years relevant experience
• Grade 12 School Certificate with a minimum of five (5) ‘O’ Levels (Credit or better)

5. BRANCH SUPERVISOR – KASAMA

Job Responsibilities

i. Responsible for the overall branch operations, Customer Service, Human Resources, Administration and Sales
ii. Assess local market conditions and identify current and prospective sales opportunity
iii. Develop branch forecast, financial objectives, and business plan
iv. Stay vigilant of the market competition and understand the market movements and penetration
v. Responsible for meeting targets set for the branch
vi. Drive sales business in the region and ensure all set sales targets are met
vii. Responsible for the acquisition of credit facilities (Payroll loans, Salary account based loans, Salary advances, Home loans and Business loans) and Savings and Deposits (savings and fixed deposit accounts) across all business lines as in accordance with the set budget
viii. Collect and evaluate client’s financial information to determine credit worthiness
ix. Initiate client Call backs on recoveries and payments
x. Experience in managing teller transactions and cash management system
xi. Assumes any other responsibilities assigned

Qualifications

• Certified grade 12 certificate with a minimum of Credits in English and Mathematics
• Any business-related Diploma or Degree, preferably in Finance and Credit, Banking, Accounts, Economics or Business Administration
• A minimum of 3 years of relevant work experience in a supervisory role
• Background in a NBFI/Microfinance Institution will be an added advantage

6. SALES CONSULTANT (4) – KASAMA & LUSAKA

i. Screen and prepare loan applications in line with the company lending policy
ii. Collect and evaluate clients’ financial information to determine credit worthiness
iii. Ability to work under pressure with minimum supervision
iv. Evaluate applicants credit worthiness by examining the application documentation in accordance with the company lending policy.
v. Interview applicants to determine financial eligibility and establish feasibility of issuing loans.
vi. Submit loan applications to credit and respond to queries in timely manner.
vii. Respond and attend to all customer enquiries/queries and resolve any product related issues.
viii. Ensures that Copies of the signed Loan Contract, mandate forms and supporting documents are properly filed and scanned to share folder after processing.
ix. Ensure to conduct due diligence and proper verification of all loan documents submitted by Sales agents and Suppliers

Qualifications

• Certified grade 12 certificate with a minimum of Credits in English and Mathematics
• Any business related Diploma or Degree, preferably in Banking and Finance, Economics or Business Administration
• A minimum of 2 years’ experience in Credit
• Background in a Microfinance Institution will be an added advantage
• Preferably based in respective location of application with own accommodation

Please clearly indicate the job title in the subject of your email and use your full name and the job you are applying for as the filename of your application for example, Sales Consultant_Alex_Banda. Applications should consist of your CV and Academic Qualifications. Hand delivered or posted applications will not be accepted. The closing date for accepting applications is 24 April, 2024. Only short listed candidates will be contacted.
Kindly submit your details to hr@lolczambia.com.