ICT Technician


Duties and Responsibilities Security Compliance

  • Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
  • Provide support, including procedural documentation and relevant reports
  • Set up new users’ accounts and profiles and deal with password issues including training and provision of support to users.
  • Ensure policies and procedures are implemented for all systems and processes through training of staff on information security.
  • Ensure regular security assessments are conducted
  • Ensure system sensitization and security awareness programs are done Network Management
  • Designing and implementing new network solutions and/or improving the efficiency of current networks
  • Manage the Corporate network
  • Manage and Install Access Control systems
  • Manage and install CCTV Surveillance
  • Installing, configuring and supporting network equipment including routers, proxy servers, switches, WAN accelerators, DNS and DHCP
  • Procuring network equipment and managing subcontractors involved with network installation.
  • Configuring firewalls, routing and switching to maximize network efficiency and security.
  • Maximizing network performance through ongoing monitoring and troubleshooting.
  • Arranging scheduled upgrades.
  • Investigating faults in the network.
  • Updating network equipment to the latest firmware releases.
  • Reporting network status to key stakeholders Administration & Support
  • Keep computer systems running smoothly and ensure users get the maximum benefit from them
  • Install and configure computer hardware operating systems and applications
  • Monitor and maintain computer systems and networks
  • Train staff on new technology usage and equipment safekeeping measures.
  • Responsible for training staff in using the various components of the Enterprise Resource Planning (ERP) system and all other software and information security solutions. Maintenance & Back-ups
  • Manage all hardware for the enterprise and for the server room.
  • Maintain an accurate IT inventory.
  • Customer Service Support and working with the sales team to ensure Tenders on eGP are submitted with all documentation correctly
  • Manage and maintain the Incident Management System
  • Train users on all ICT applications
  • Sensitize users on security entrenchment on all
  • Support all MGIC Staff on all applications
  • Manage Backups for all systems
  • Ensure BCP measures are put in place for all systems

Minimum Qualifications Education:

  • A minimum degree in computer science or in any relevant field is required.


  • Minimum of three (5) years of Information Technology experience in a busy environment.
  • Good knowledge of Windows administration
  •  Knowledge of network administration
  •  Good knowledge of office automation applications, e.g. Microsoft office, Google Suite
  • Good knowledge of Virtualization and Cloud Services
  • Good knowledge on MySQL, MSSQL and Oracle Databases
  • Good knowledge of backup solutions, restoration and troubleshooting
  • Strong Database management and ICT Security procedures
  • Good technical understanding of security strategies, technologies and risk concepts
  • Good knowledge of networking and communication protocols


  • Ability to maintain confidentiality
  • Ability to collaborate and work with a team
  • Strong oral and written communication skills.
  • Good customer support skills
  • Ability to multi-task while paying strong attention to detail
  • Logical thinking and problem solving
  • Highly proven ethical conduct and free from criminal record
  • Highly computer literate
  • Good presentation skills

To apply for this position, please send a Cover Letter, Curriculum Vitae and all necessary documents as a single PDF Format to the email address provided below

accounts@lisimacomputer.co.zm   CC: liseli@lisimacomputer.co.zm. 

To apply for this job please visit lisimacomputer.co.zm..