Human Resource and Administration Officer

Mukuba Hotel


To oversee the daily operation of the Human Resources office. Responsible for areas of recruiting, employee relations,events,workers compensation and other employee related tasks. Additionally responsible for short term and long term planning of all the HR related functions like workforce planning,recruitment,staffing strategies, wage and salary administration, associate and labour relations, benefits, workforce training and development.


a) Professional Qualifications

  • Grade 12 certificate
  • Bachelor’s degree and /or professional qualifications in relevant field
  • Professional Membership

b) Work Experience

  • Minimum of 5 years work experience in supervisory or similar position

c) Skill Specifications

  • have a strong background in employment,employee relations,benefits,wages and salary employee training accident prevention and government regulations and policies
  • strong written communication skills required with an understanding and ability to work in a multi-functional environment

d) Duties

  • to ensure that the company HR operational policies and processes are adhered to and continually improved
  • to assist in all activities concerning the sourcing and recruitment of staff, performance management, staff discipline and HR administration.
  • to coordinate and /or conduct departmental training and conduct new hire hotel orientation program.
  • implement corporate policies and procedures on compensation,incentive,bonus and benefits.
  • continually assess employee morale by analyzing absenteeism and turnover records,lateness and resignations
  • coordinate and oversee all matters related to staff accommodation,facilities and transport.
  • coordinated,controls and inspects employees accommodation, staff canteen,rest rooms etc. ensuring it is of its highest possible standard of cleanliness and comfort.
  • coordinate employee wellness and safety programs.
  • conduct needs analysis, develop,implement and monitor training programs and materials.
  • encourages a good standard of employee conduct and behavior and coordinates a disciplinary procedure as and when necessary .
  • ensures appraisals are carried out for every employee every after 12months or as per hotels management policy and also reviews all appraisals and follows up on development needs if required.
  • assist in communication of key messages to all staff
  • assist in recruitment and hiring of all employee
  • ability to remain calm and courteous in demanding situations.
  • assists department heads/HOD’s in the formulation of HR policies and procedures for their respective departments.
  • assists with and ensures that all procedures and concerning promotion,transfer and staff resignation is carried on within the company policy and also within legal boundaries.
  • coordinate and supervise the administrative function and outsourced services of the organization including security services,management of the office premises,facilities and all office equipment and property and ensure safety in the work place and provision of working tools.
  • develop and monitor implementation of effective human resources strategies and policies.
  • support operational staff through proper staffing and training of associates

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