Head-Sales & Distribution

cGrate Zambia

Processes Payments by connecting consumers, merchants & issuers

Position Overview
The Head-Sales & Distribution is responsible for merchants acquisition and retention. The Head-Sales & Distribution is also responsible for managing the acquisition and retention teams. The Head- S& D will manage a specific region of the business’ demarcated regions.

Job Responsibilities

  • Formulate merchant recruitment and retention strategies for specific regions
  • Manage merchant profitability
  • Grow EVD, Cash Deposits, Cash Withdrawals, Merchant Payments and Online payments business lines
  • Assist in recruitment of junior sales teams for regional sales coordinators
  • Inspire and drive merchants strategy through sales teams
  • Manage merchant support and training
  • Market analysis on products trends as well as merchant trends
  • Contribute to new product development as well as enhancement of existing products
  • Manage the region sales coordinators ensuring revenue and expenditure targets are met
  • guide exco on sales strategies for their regions and align sales to company goals

Accountability and Performance Measures

Accountable for achievement of revenue targets for the following business lines:

  • Airtime and Bill Payments
  • Cash Deposits and Cash Withdrawals
  • Merchant and Online Payments
  • Accountable for performance of the regional sales coordinators
  • Accountable for revenue target achievement and expense management in appointed region
  • As well as above, any other duties given by management

Organizational Alignment

  • Reports directly to the managing director
  • Will manage directly the sales team for appointed region


  • Minimum 3-year degree in any field
  • Four years post qualification experience in a management position
  • Four years post qualification sales experience in an FMCG environment
  • Minimum 2 years’ experience in digital financial services
  • Experience in leading a team of 5 or more people
  • Passed cGrate sales aptitude test

Personality Qualities

  • Strong leadership skills
  • GO getter, self-driven
  • Patient, exudes Humility
  • Clean criminal and employment record
  • High Integrity morals

To apply for this job email your details to hr@cgrate.co.zm