Head of Quality Control

ExpressCredit is a global consumer finance company operating in Zambia and three surrounding countries, including Namibia, Botswana, and Lesotho.

We operate a multi-channel lending platform for private and government sector employees underserved by mainstream financiers. As a good corporate citizen, our goal is to help people in need of short-term and long-term financial assistance – all of which make a meaningful and lasting impact on the local communities.

ExpressCredit is a game-changer and one of the fastest microlenders in the country. A combination of new technologies, mobile sales, and a network of branches and direct sales positions us well for growth and building a sizeable, well-performing loan portfolio.

Express Credit Zambia seeks to recruit a self- motivated, experienced, skilful and result oriented professional based in Lusaka for the position of Head of Quality Control.

Job Purpose

To oversee all facets of the company’s quality control function, ensuring adherence to established procedures and driving continuous improvement initiatives. Responsible for developing and implementing quality control processes, ensuring compliance with regulatory requirements and established internal standards, and driving a culture of quality excellence throughout the company. This role encompasses a range of responsibilities aimed at maintaining high standards of quality and preventing fraud across branches.

Qualifications and Requirements

• Grade 12 certificate with 5 credit or better of which English and Mathematics are a must;
• Bachelor’s degree in finance, Accounting, Business Administration or other related fields;
• Masters Degree in a related field will be an added advantaged
• Minimum of 4 years relevant working experience in a quality control role in the financial sector.
• Strong understanding of quality control principles and practices
• Ability to work independently as well as cooperate with other departments if needed
• Possess strong leadership skills
• Proven ability to lead and motivate a team, drive results, and foster a culture of continuous improvement
• Good interpersonal skills
• Able to communicate effectively with other employees and departments
• Ability to work in a fast-paced environment with multiple priorities
• Strong analytical and technical skills
• Attention to details
• Highly Adaptable and Flexible
• Self-motivated and Good Organizational skills
• Committed to continuous learning and development
•  High Integrity