Head Of Operations – MONYGLOB

Head of Operations – MONYGLOB

Roles and Responsibilities
To provide efficiently, quality customer retention and service.

Essential Functions:
Manage and oversee the daily activities of the operations team
To develop and implement operational policies and procedures to ensure smooth and efficient operations
Develop and monitor operations controls
Manage and direct the activities of operations team to acquire new customers
Establish and maintain relations with the regulator and key partners
Work closely with service providers to establish relations with mobile money providers

Education and Experience:
Degree holder in Business Administration, Business & Finance management or any business related field.
Has experience with management skills
Proven working experience in bureau de change or EPS provider or mobile money Knowledgeable in Anti Money Laundering and Counter Terrorism Funding policies Experienced in the foreign exchange market
Demonstrable ability to lead and manage team members Excellent analytical, problem-solving and organizational skills Ability to work independently and handle multiple tasks Proficient in MS Office and Excel
Willing to travel country-wide when required
Candidate should be médically fit

Preferred:
Minimum of 5 years and above experience preferably in bureau de change Master’s Degree is an Added Advantage
Skills, Abilities, Knowledge, Licenses, Certifications:
Ability to perform in a fast-paced environment
Must be able to stay calm and focused.
Supervisory skills – ability to train Employees to use time efficiently
and to be uncompromising regarding service delivery.
Basic computer skills
Physical Exam Required: Medical Report & Police Clearance
Desired Start Date: 1st May, 2024.

hr@choppies.co.zm