Customer Services On-Boarding Officer

Vacancy Closing Date: Friday, 31 May
Interview Dates: Week commencing 3 June (in person, Lusaka)
Start Date: Monday, 17 June

About ARC Power: 

ARC Power is dedicated to providing sustainable energy solutions to rural communities through our innovative mini grids. We are seeking a dedicated and experienced Customer Services On-Boarding Officer (CSOBO) to join our team and lead our customer onboarding efforts.

Job Description: 

The CSOBO will report directly to the Customer Services Lead (CSL) or Operations Manager (OM) and will be responsible for:

• Leading the onboarding section of the Customer Services Team.
• Planning and executing the onboarding schedule for new implementation projects.
• Monitoring and quality controlling the work of Customer Service On-Boarding Assistants.
• Ensuring all onboarding activities are completed on schedule.
• Resolving issues related to customer onboarding and team efficiency.
• Being the primary point of contact for local authorities and community stakeholders.
• Driving commercial activities and identifying new sales opportunities.

Key Areas of Responsibility:

• Lead the On-Boarding section of the Customer Services Team.
• Work closely with the Customer Service Lead to plan and execute onboarding schedules.
• Monitor team performance and ensure adherence to ARC Power’s processes.
• Report progress and issues to the CSL and Commercial Team.
• Conduct meetings and maintain relationships with local communities and authorities.
• Train and motivate team members to achieve sales targets.

Required Skills:

Essential:

• At least 1 year of experience in customer services.
• At least 1 year of experience in a sales environment.
• Some experience leading a small team.
• Strong business acumen and enthusiasm.
• Proven track record of sustained sales growth.
• Proficiency in major computer programs (e.g., Google Docs, Word).
• Fluency in English (reading and speaking).
• Ability to speak the language(s) of the rural communities in project areas.

Desirable:

• Experience in sales within rural communities.
• Knowledge of GIS-based computer applications.
• Experience identifying new commercial opportunities.
• A Category B (car) driving license.
• High proficiency in English.

Terms of Engagement:

Contract: Full-time, 6 months with a 3-month probationary period.
Place of Work: Based on ARC Power’s central office, with nationwide travel expected.
How to Apply: Interested candidates should apply here Only candidates who have completed this online test will be considered: CLICK HERE TO ACCESS THE TEST

Join us in making a difference in rural communities with sustainable energy solutions!