Customer Services On-Boarding Officer

Website ARC Power Zambia

Sustainable, affordable energy to empower communities at scale

Vacancy Closing Date: Friday, 31 May
Interview Dates: Week commencing 3 June (in person, Lusaka)
Start Date: Monday, 17 June

About ARC Power: 

ARC Power is dedicated to providing sustainable energy solutions to rural communities through our innovative mini grids. We are seeking a dedicated and experienced Customer Services On-Boarding Officer (CSOBO) to join our team and lead our customer onboarding efforts.

Job Description: 

The CSOBO will report directly to the Customer Services Lead (CSL) or Operations Manager (OM) and will be responsible for:

  • Leading the onboarding section of the Customer Services Team.
  • Planning and executing the onboarding schedule for new implementation projects.
  • Monitoring and quality controlling the work of Customer Service On-Boarding Assistants.
  • Ensuring all onboarding activities are completed on schedule.
  • Resolving issues related to customer onboarding and team efficiency.
  • Being the primary point of contact for local authorities and community stakeholders.
  • Driving commercial activities and identifying new sales opportunities.

Key Areas of Responsibility:

  • Lead the On-Boarding section of the Customer Services Team.
  • Work closely with the Customer Service Lead to plan and execute onboarding schedules.
  • Monitor team performance and ensure adherence to ARC Power’s processes.
  • Report progress and issues to the CSL and Commercial Team.
  • Conduct meetings and maintain relationships with local communities and authorities.
  • Train and motivate team members to achieve sales targets.

Required Skills:


  • At least 1 year of experience in customer services.
  • At least 1 year of experience in a sales environment.
  • Some experience leading a small team.
  • Strong business acumen and enthusiasm.
  • Proven track record of sustained sales growth.
  • Proficiency in major computer programs (e.g., Google Docs, Word).
  • Fluency in English (reading and speaking).
  • Ability to speak the language(s) of the rural communities in project areas.


  • Experience in sales within rural communities.
  • Knowledge of GIS-based computer applications.
  • Experience identifying new commercial opportunities.
  • A Category B (car) driving license.
  • High proficiency in English.

Terms of Engagement:

Contract: Full-time, 6 months with a 3-month probationary period.
Place of Work: Based on ARC Power’s central office, with nationwide travel expected.
How to Apply: Interested candidates should apply here Only candidates who have completed this online test will be considered: CLICK HERE TO ACCESS THE TEST

Join us in making a difference in rural communities with sustainable energy solutions!

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