Customer Service Officer

Our client is looking for a Customer Service Officer. The individual will be responsible for the customer relations function of the company. This is an exceptional individual with a proven track record of delivering results and is comfortable working collaboratively across a diverse team and is adaptable to a very dynamic and fast-paced environment.

Responsibilities:

• Send invoices to customers as per the sales orders from the commercial team and ensure timely supplies to customers.
• Handle customer inquiries both telephonically, e-mail, social media and website.
• Follow up customer calls where necessary.
• Document, manage and resolve customer complaints in a timely manner.
• Provide customers with product and service information.
• Enter new customer information into system.
• Update existing customer information to maintain an up to date database.
• Process orders, forms and applications.
• Identify and escalate priority issues without delay and ensure they are resolved on time.
• Document all call information according to standard operating procedures.
• Providing necessary feedback to Sales Agronomists/ Customers.
• Innovate and apply customer service tactics that ensure customer satisfaction of the highest level with Supervisor and implement accordingly.
• Receiving, recording and conversion of orders into system invoices.
• Participating & help coordinate field days sales expos.
• Manage customer service activities and customer relations.
• Any other duties and responsibilities assigned by the management from time to time.

Key Skills:

• Good communication skills, specifically in English, with the ability to interface with internal and external stakeholders of all levels, will be required.
• Competency in Microsoft applications including Word, PowerPoint, Excel, and Outlook.
• Excellent planning, organizational, and time management skills.
• Ability to work independently and with others.
• Ability work with new tools and systems.

Qualifications:

• A Diploma or Bachelor Degree in Business Administration or related discipline with at least two years of relevant experience in an agricultural company.
• Hands on experience in SAP and customer service training a plus.
• Excellent administration and computer skills are important.
• Working knowledge of SAP