Customer Service Officer

We are recruiting!

Our client in Lusaka, Zambia is looking for Customer Service Officer to join their team for a job vacancy within the betting industry.

Key Responsibilities:

• Respond to customer inquiries via various channels in a timely manner.
• Provide accurate information on products, services, and promotions.
• Resolve customer issues, escalating complex cases as needed.
• Maintain records of customer interactions and transactions.
• Identify and suggest process improvements.

Requirements:

• High school diploma: further education in customer service is a plus.
• Experience in customer service, preferably in gaming or betting.
• Strong communication and problem-solving skills.
• Proficiency in computer systems and software.