CTS Service Administrator

Our solutions are a key part of most industries – electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

 Your role

• Receive incoming calls for service of compressed air equipment and schedule all shop and field service repairs in computer system.
• Creating and managing service orders.
• Provide regular updates to customers regarding service that is in process.
• Provide price quotations for service jobs to customers.
• Maintain scheduled service Contract orders in computer system and facilitate the closing orders approved for invoicing.
• Review and maintain labor records for Service Technicians.
• Prepare credit notes and manual invoices for review by the BLM.
• Place orders for parts required to complete service orders, and work to expedite the delivery of these orders, as needed.
• Report completed service jobs and/or problem areas on a daily basis to the Service Supervisor.
• Maintain service files, including Service contracts and related agreements, open orders, customer history
• Prepare outgoing mail and overnight mail packages.
• Coordinate travel arrangements for Service Technicians.
• Prepare service quotations for BLM approval.
• Coordinate the installation of new compressed air equipment with Sales.
• Contribute to positive Company branding by projecting a knowledgeable, professional, and customer-oriented image to customers.
• Perform all duties in accordance with Atlas Copco standards, while always striving to understand the needs and expectations of the customer.
• Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary to get the job done.

To succeed, you will need

Education and Experience:

• Technical/Business Qualification in relevant field
• Planning coordination experience in an industrial service industry preferred.

Job Knowledge, Skills, and Abilities:

• Knowledge of parts and maintenance/repair for air compressors or similar machinery preferred.
• Must be able to work independently and have excellent organizational, interpersonal, verbal and written communication, and problem-solving skills.
• Must be able to manage multiple priorities with flexibility, a positive attitude, and a strong commitment to customer service.
• Must be proficient in Microsoft Office, including Word and Excel.

In return, we offer you

• International Organisation with great Culture
• Resources to effectively carry out tasks
• Safe work environment
• Relevant training to support your function

Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together, we build a culture where difference is valued and we share a deep sense of purpose and belonging.