Collections Officer – FNB


Job Description

Recovers delinquent accounts, compiles and maintains basic credit information, prepares reports, obtains approval for refinancing and repossessions

  • Collect arrears and negotiate acceptable payment arrangements and settlements, in line with mandate
  • Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
  • Carry out collections processes within mandate, meeting SLA targets and quality standards
  • Comply with governance in terms of legislative and audit requirements
  • Manage personal development to increase own skills and competencies

Job Details

Application Closing Date


All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

To apply for this job please visit