Call Center Intern

About Mofin Finance Zambia:

Mofin Finance Zambia is a leading financial services provider dedicated to offering innovative and customer-centric solutions. We strive to empower individuals and businesses by providing easy access to financial products and services that drive growth and success.

Position Overview:

We are seeking a motivated and enthusiastic Call Center Intern to join our dynamic team. This entry-level position is ideal for recent high school graduates or individuals with a passion for customer service and a desire to gain valuable experience in the financial sector. As a Call Center Intern, you will be the first point of contact for our customers, assisting them with their inquiries, providing information about our products and services, and ensuring a positive customer experience.

Key Responsibilities:

Handle inbound and outbound customer calls in a professional and courteous manner.
Respond to customer inquiries and provide accurate information about Mofin Finance Zambia’s products and services.
Assist customers with loan applications, account information, and other service-related queries.
Maintain detailed and accurate records of customer interactions and transactions.
Escalate complex issues to senior team members or supervisors as needed.
Follow up with customers to ensure their issues are resolved and their needs are met.
Participate in training sessions and team meetings to stay updated on company policies and product knowledge.
Adhere to all company policies, procedures, and regulatory requirements.

Qualifications:

Recent high school graduate or higher.
Excellent verbal and written communication skills.
Strong interpersonal skills with the ability to build rapport with customers.
Basic computer skills, including proficiency in MS Office (Word, Excel, Outlook).
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
A positive attitude and a willingness to learn and grow within the company.
Previous customer service experience is a plus, but not required.

Benefits:

Gain hands-on experience in a professional call center environment.
Opportunity to learn about the financial services industry.
Mentorship and guidance from experienced professionals.
Potential for future career opportunities within Mofin Finance Zambia.
Possible internship stipend.

How to Apply:

Interested candidates are invited to submit their CV and a cover letter explaining why they are the ideal candidate for this internship. Please send your application to humanresources@mofin.co.zm with the subject line Call Center Intern Application – Your Name.

Application Deadline:

24th May, 2024

Mofin Finance Zambia is an equal opportunity employer. We thank all applicants for their interest, but only those selected for an interview will be contacted.